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Exasol's Fully Managed Services are a combination of: - Maintenance (valid maintenance contract) - Incident Management - Monitoring - Operational Services Fully Managed Services cover all aspects required for the administration, troubleshooting and m...
The definition of up-time is defined as "The time on which the database is available for logins, accepting connections, available for read and write operations". The time is calculating by pulling information from EXA_SYSTEM_EVENTS table values: - Ev...
There are three ways to get in touch with support: - Log a ticket - Send an email - Call our 24/7 hotline Open a ticket -from the Support Dashboard Send us an email - at service@exasol.com for any enquiries regarding your database. Call our Hotline I...
Background As a customer i want to create, track and follow up on any issues reported to Exasol Support. Explanation After you got enrolled as a customer (following the Exasol guided on-boarding process) you can decide who from your organization shal...
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