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Exasol Support helps take care of your database so you can focus on the business. This overview shows the possible combinations of Support Level / Service and Platform: Support Level / Service Platform Appliance On-Premise AWS GCP Azure Virtualizatio...
The definition of up-time is defined as "The time on which the database is available for logins, accepting connections, available for read and write operations". The time is calculating by pulling information from EXA_SYSTEM_EVENTS table values: - Ev...
There are three ways to get in touch with support: - Log a ticket - Send an email - Call our 24/7 hotline Open a ticket -from the Support Dashboard Send us an email - at service@exasol.com for any enquiries regarding your database. Call our Hotline I...
Background As a customer i want to create, track and follow up on any issues reported to Exasol Support. Explanation After you got enrolled as a customer (following the Exasol guided on-boarding process) you can decide who from your organization shal...
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