Exasol provides you with support and services through our maintenance and service packages. Maintenance forms the basis of the services Exasol offers you, while additional services can be booked to meet your needs.
Available Service Packages:
| Community | Standard | Premium | |
|---|---|---|---|
| Access to community |  |
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| Access to ticketing system | |
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| Access to updates | |
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| Service Times | German Business Hours | 24/7 for Incident Management only | |
| Hotline | |
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| Ad-hoc technical advice |  |
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| Hands-on assistance | |
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| VPN | optional | required | |
| Incident Management | optional | |
|
| Performance Service | optional | |
Legend:
= included = not included
