Everyone needs a little help now and then
Showing results for 
Search instead for 
Did you mean: 

Our Professional Services

Exasol provides you with support and services through our maintenance and service packages. Maintenance forms the basis of the services Exasol offers you, while additional services can be booked to meet your needs.


Available Service Packages:

Overview of Support Services

  Community Standard Premium
Access to community
Access to ticketing system  
Access to updates  
Service Times   German Business Hours 24/7 for Incident Management only
Ad-hoc technical advice  
Hands-on assistance  
VPN   optional required
Incident Management   optional
Performance Service   optional

= included = not included

Contact Support

Open a ticket

Open a ticket from the Support Dashboard

Send us an email

Contact us at for any enquiries regarding your database.

Call our Hotline

If you have Standard Support or Premium Support, feel free to call our hotline. If you are calling for the first time, please have your Customer PIN available.

Toll America: (415) 363-5510

Toll Europe/Rest of the World: +49 911 2399 110