Introduction
At Exasol, we have set a goal to constantly improve the way we provide support and keep our customers happy and successful. Moving forward, we have adjusted the way we work to deliver the best possible support to an ever-expanding customer landscape.
Some of these improvements include:
- All Exasol Support employees are ITIL Foundation certified
- We have established a "Service Delivery Management" team for effective customer communication
- We aim to fully understand and solve the problem, not just answer on tickets
In addition to these internal improvements, we have also reshaped our support levels. We simplified the way Support and Services are structured to make it as easy, simple, and transparent as possible.
Support Levels at a Glance
| Support Level | Silver | Gold | Platinum |
|---|---|---|---|
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| Optional | |
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Optional | Optional | |
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| Optional | Optional | Optional |