exa-Nico
Community Manager
Community Manager

What is a Qualified Issue?

A qualified issue includes the following information:

The description clearly depicts the issue and, if applicable, which activity led to the occurrence of the issue.

The ticket contains the following information:

  • - Time and date of the issue occurrence

    - Affected database

    - Affected cluster

    - Session ID affected (if applicable)

    - Error message (if applicable)

    - Priority was set

For performance issues, we may need additional statistics for the entire database. In addition, if a particular query is running slower than expected, we will need profiling information to investigate these.