A qualified error report includes the following information:
The description of your issue or service request should be as clear and detailed as possible. Include important information such as the affected database instance or cluster, the specific date and time the issue occurred, the affected session ID, etc.
The appropriate support priority for your issue
If Exasol does not have access to your system, you need to upload your log files. For more information, refer to our documentation
For issues involving performance issues, we may need additional statistics for the entire database. You can use the scripts attached here to download these. In addition, if a particular query is running slower than expected, we will need profiling information to investigate these.