How to add watchers to support ticket in the Jira Web Frontend Step 1 In the issue view panel click on "Workflow". Step 2 Click on "Add Participants". Step 3 Enter the email address you want to add to the ticket and confirm. Additional Notes Please make sure to provide a valid, existing email. The email address will receive notifications regarding the specific ticket and will be allowed to comment on the issue via mail. For data security reasons we cannot provide a User Picker here, as it cannot be restricted to show only a subset of the existing JIRA users.
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