exa-Swen
Community Manager
Community Manager

Exasol Support helps take care of your database so you can focus on the business. 

 

This overview shows the possible combinations of Support Level / Service and Platform: 

 

✔️- recommended

 - possible

n/a - "not available"

Platform
  Appliance On-Premise AWS GCP Azure Virtualization
Support Level  
Silver
Gold ✔️ (*) ✔️ (*) ✔️ (*)
Platinum ✔️ ✔️

✔️

✔️

✔️

Services  
Platform Administration

on demand

on demand

on demand

n/a
Cluster Installation Service ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Cluster Administration Service ✔️ ✔️ ✔️ ✔️ ✔️
Performance Service ✔️ ✔️ ✔️ ✔️ ✔️ n/a

* The pay-as-you-go (PAYG) option includes Support Level Gold by default. You need to register to enable the support for your account.

 

For SaaS Support please visithttps://exasol.com/saas/

 

Do you need to run a non-store or marketplace version?

We are happy to provide you with a tailored solution to fulfill this requirement. 

 

Do you have security concerns?

Exasol can provide you with security patches within 24 hours. We also offer cumulative security update packages on a monthly basis. You can find them in our Download portal

 

Do you need further information about how to run Exasol on Cloud?

Please refer to our Cloud Documentation on our Docs Page. There you also will find information on how to register for your included PAYG Support.

If you need more information, just get in touch — we're happy to help! 

Comments
exa-Chris
Exasol Alumni

Got questions? Join us for one of the Ask me Anything Sessions with our Support team to get them answered:
https://community.exasol.com/t5/community-events/question-hour-with-support/ec-p/5332