exa-Swen
Team Exasol
Team Exasol

Exasol Support helps take care of your database so you can focus on the business. 

 

This overview shows the possible combinations of Support Level / Service and Platform: 

Support Level / Service Platform
Appliance On-Premise AWS GCP Azure Virtualization
Support Level Silver ☑️ ☑️ n/a n/a n/a ☑️
Support Level Gold ☑️ ☑️

✔️

(incl. PAYG)

✔️

(incl. PAYG)

✔️

(incl. PAYG)

☑️
Support Level Platinum ✔️ ✔️ ✔️ ✔️ ✔️ ☑️
Cluster Installation Service ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Cluster Administration Service ✔️ ✔️ ✔️ ✔️ ✔️ ☑️
Performance Service ✔️ ✔️ ✔️ ✔️ ✔️ n/a

Legend:

☑️ - possible
✔️- recommended
n/a - not available, PAYG = Pay As You Go

 

Do you need to run a non-store or marketplace version?

We are happy to provide you with a tailored solution to fulfill this requirement. 

 

Do you have security concerns?

Exasol can provide you with security patches within 24 hours. We also offer cumulative security update packages on a monthly basis. You can find them in our Download portal

 

Do you need further Information about how to run Exasol on Cloud?

Please refer to our Cloud Documentation on our Docs Page. There you also will find information on how to register for your included PAYG Support.

If you need more information, just get in touch — we're happy to help! 

Comments
exa-Chris
Community Manager
Community Manager

Got questions? Join us for one of the Ask me Anything Sessions with our Support team to get them answered:
https://community.exasol.com/t5/community-events/question-hour-with-support/ec-p/5332