exa-Swen
Team Exasol
Team Exasol

Exasol Support helps take care of your database so you can focus on the business. 

 

This overview shows the possible combinations of Support Level / Service and Platform: 

Support Level / Service Platform
Appliance On-Premise AWS GCP Azure Virtualization
Support Level Silver ☑️ ☑️ n/a n/a n/a ☑️
Support Level Gold ☑️ ☑️

✔️

(incl. PAYG)

✔️

(incl. PAYG)

✔️

(incl. PAYG)

☑️
Support Level Platinum ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Cluster Installation Service ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Cluster Administration Service ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Performance Service ✔️ ✔️ ✔️ ✔️ ✔️ n/a

Legend:

☑️ - possible
✔️- recommended
n/a - not available, PAYG = Pay As You Go

 

Do you need to run a non-store or marketplace version?

We are happy to provide you with a tailored solution to fulfill this requirement. 

 

Do you have security concerns?

Exasol can provide you with security patches within 24 hours. We also offer cumulative security update packages on a monthly basis. You can find them in our Download portal

 

If you need more information, just get in touch — we're happy to help! 

Comments
exa-Chris
Community Manager
Community Manager

Got questions? Join us for one of the Ask me Anything Sessions with our Support team to get them answered:
https://community.exasol.com/t5/community-events/question-hour-with-support/ec-p/5332