Exasol will monitor your Exasol system using a software-based system monitor with an automated incident report system. Typical error sources in the Exasol Cluster and database operations are monitored to ensure that issues are picked up, such as:
a backup is not written successfully
the status of a node changes (active/standby)
the database is not connectable
Exasol monitoring does not check the status or performance of the database, as this requires a deeper understanding of the database and the database usage.
Monitoring Times are 24x7. Monitoring can only be booked in conjunction with Incident Management on a yearly basis per cluster.