Exasol Cloud UI not working after Cloud UI Back-end Plug-in update

[mmzyk]

Hi Exasol Community,

Recently, we performed an update within our Exasol-AWS-hosted installation from Cloud UI Back-end Plug-in V.1.1.3 to V.1.1.4, following the provided instructions (for the XML RPC option) available under:

Cloud UI Back-end Plug-in - AWS | Exasol Documentation

Although (as per ExaOperation) the update was successful, the Cloud UI is not available / working anymore ever since, displaying the error message:

Who can help us to solve this problem ? Any help would be appreciated very much.

Thanks & Best Regards,

Michael

[exa-Fagani · Accepted solution]

Hi Michael,

Could you please try to restart the Cloud UI service and Exaoperation then try to reach Cloud UI again?

In order to restart the Cloud UI service you can use one of these options below:

1. Restart it via XML-RPC call

#!/usr/bin/python3.6

import ssl
import xmlrpc.client
server = xmlrpc.client.ServerProxy
('https://admin:<password>@<ip_or_dns>/cluster1', context=ssl._create_unverified_context())
# Test if the Plugin was uploaded correctly  
server.showPluginList()
--> ['Cloud.UIBackend-1.1.3']
server.callPlugin('Cloud.UIBackend-1.1.3', 'n0010', 'RESTART', '')

2. If the XML-RPC call does not work please try to restart it from systemd. Login to the license (management) server via SSH and run "systemctl restart cloudui" command.

After restarting the Cloud UI service please restart the Exaoperation service. You can do this via Exaoperation WEB UI -> Exaoperation -> Restart

Regards,

Fagani Hajizada

[mmzyk]

Hi @exa-Fagani ,

Thanks again for this fast response, option 1 (XML-RPC call) already did the trick. 

Best regards

Michael

[exa-Fagani]

Hi Michael,

Thank you for your feedback!

Best Regards,

Fagani Hajizada

[exa-Chris]

Hi I posted internally in our groups for some more help. Rgds Christian