Community Manager
Community Manager

 

There are two types of people in this world: those who clean out their inbox so that there are no new e-mails in there and all e-mails are moved to certain folders and those that keep every e-mail possible in their inbox. 

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 I'm somewhere in between - I have rules which automatically put e-mails into certain folders, yet my inbox still has about 3000 e-mails sitting there, waiting to be organized. 

 

Nobody likes to be spammed by thousands of e-mails that you don't want, and this is true for the community too. Fortunately, you can control which e-mails you get from the community very easily! 

 

Changing Notification Preferences

1. Open up "My Settings" by clicking your avatar in the top right corner of the page image.png

2. Click on the "Subscriptions & Notifications" tab and choose "Notification Settings". On this page, you see a large list of various notification settings and can change any of them to fit your needs. If you want, you can even turn off all email notifications by checking the appropriate box (we don't recommend this).  

3. Change your notifications based on your needs - you can choose to be notified immediately for certain actions, and then notified only once a day or week for other actions. It all depends on how quickly you want to receive the notification. You may see some fields using the word "Subscriptions" - more on that in a minute.

 

Subscriptions

To help filter out some of the e-mails, you can subscribe to boards, knowledge bases, and topics. Depending on your notification settings, you will get notified of any new content in the area you are subscribed in. To subscribe to a board, knowledge base, or topic, click on "Options" dropdown on the left hand side and choose "Subscribe"

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You can also subscribe to labels that are associated within certain categories. For example, if you want to be notified of any new release, you can subscribe to the entire "Product News" Blog. But, if you only want to be notified of the latest 6.2 releases, instead of subscribing to the entire blog, you can click on the Label, and subscribe to that instead. 

 

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 This way you can subscribe to the content you really want to see instead of getting notified for every new post that might not interest you. You can also customize if you are automatically subscribed to topics that you are a part of by going to "My Subscriptions" in the drop-down menu after clicking your avatar and removing subscriptions that you don't wany any more.

 

We hope these tips will help control the flow of e-mails in your inbox and bring peace, happiness, and order to your inbox. ☮️