Community Manager
Community Manager

 

What is a MyExasol Account? 

A MyExasol Account is a special account that is only for valid Exasol Customers and Partners. These accounts have "expanded" access in the community and can do the following:

  • Follow your and your company's support tickets
  • Explore our Roadmap
  • Check support statistics or statistics on your individual database instances
  • Submit and vote for ideas
  • Download update or installation packages
  • Join the Early Access Program

 

How to sign up for a MyExasol Account

With the introduction of the Community, this account will also grant you additional privileges in the Community. Therefore, the method of signing up depends on if you already signed up for a MyExasol Account in the past or not. 

 

You have a MyExasol Account if you have done one of the following in the past:

Existing Users

If you have a MyExasol Account already, just register for the community here and send an email to the community team with your username and your company name. We will verify your account and upgrade it. 

 

New Users

To register for a MyExasol Account, first register for the community. Once you've registered, click your avatar in the top right corner and click on "My Profile"

myprofile.png

 

Once in your profile, click on the blue button that says "Upgrade to MyExasol Account". 

upgrade.png

Next, fill out the form with your information and company PIN. Don't know your company PIN? Click here!

You may receive an email asking you to confirm your email address. Please click the link in the email to confirm your address again. That's it!

 

What happens next

 

If you have signed up with a correct company PIN, your MyExasol User Manager will receive an e-mail asking to confirm your registration. This person will confirm your registration, and afterward, you will receive an e-mail with a username and password. These are your MyExasol credentials and do not replace your username/password that you use in the community! More info here.

After the confirmation of your user manager, you will get access to Jira, Ideas, and the download portal immediately. Your community account will be upgraded within a few days.  

 

How do I know if my account is upgraded?

If your community account is upgraded, the blue button from your profile page will be greyed out. 

profile_upgraded.png

 

 

MyExasol User Manager & PIN

To ensure confidentiality and transparency, each customer or partner must select MyExasol User Managers to be responsible to approve or deny requests to be associated with a customer account. Since Exasol is not aware of who exactly needs to have access to support, ideas, and more, the MyExasol User Manager takes over this role.  For that purpose, a MyEXASOL user manager must be named during the OnBoarding process. Exasol is not allowed to manually sign users up for any accounts. 

 

If you are trying to register, but don't know the PIN, you should contact the person responsible for your Exasol installation at your company. They will find the PIN in their Onboarding document. The MyEXASOL User Manager receives a company PIN and forwards it to all the users who should be granted access to a MyExasol Account. Still having trouble? Let us know!

 

As a user manager, you will be informed each time that somebody registers by using your company PIN. You have the possibility to confirm the registration or to reject it. After the registration, you can also "un-register" users anytime they are no longer authorized to access company issues. To do so, please go to https://www.exasol.com/portal/display/EXA/User+Management and choose the appropriate registration and click on "Remove MyEXASOL User". This user's community privileges will also be revoked a short time later. 

 

Credentials

After signing up for a MyExasol Account, you now have two types of accounts that are used in different places. The credentials are completely separate and a password change in one will not affect the other. 

System Name URL User Name Password
Exasol Community https://community.exasol.com/... Username created during registration Community Password
Support Ticketing System (Jira) https://exasol.com/support/... Company E-mail address MyExasol Password
User Portal https://exasol.com/portal/... Company E-mail address (same as above) MyExasol Password (same as above)

 

After periods of inactivity, your MyExasol Account may expire and needs to be re-activated by support. If you have a MyExasol Account and reset your password, but still cannot log in to the User Portal or to Jira, your account may be expired and needs to be re-activated. To do this, please contact Support.

 

If you have any questions or issues, don't hesitate to reach out to us!